Third-Party Purchases

If you purchased your Kitty Play Zone from a source other than AutoPets, you must coordinate your return with that source. Be sure to review an individual seller’s return policy before making a purchase.

Return Procedure

If you purchased directly from AutoPets, you may return your unused Kitty Play Zone within 30 days of purchase for a refund.

To return your unit, you will need a Return Merchandize Authorization (RMA) number. To request one, contact us at 1-877-250-7729 or We do not accept responsibility for return shipments without an RMA number.

Please send your unit to:

Attn: RMA #________
2900 Auburn Ct.
Auburn Hills, MI 48326

Once the unit is received in Auburn Hills, MI, we will issue a credit for the original purchase price. We will notify you of the return and credit issued.

Refund Processing

Your refund will be applied to your original method of payment within 10-30 days of receipt of the unit. Once processed, the refunded amount takes 1-3 business days to post to your account.

If the original method of payment was lost, stolen, or otherwise compromised, you must notify us before your refund is processed. If you made your purchase through our website using a Visa, MasterCard, Discover, or American Express credit card that is no longer valid, we can apply your refund to a different card if notified in advance. Contact Customer Service for more information.

Our Promise

AutoPets is dedicated to the design and manufacture of highly functional, easy-to-use products that keep your pets happy and safe, while making petcare more enjoyable for you. We pride ourselves on our customer service and promise to make your return experience an easy one.

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